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Welcome to SOLEMATE! By accessing and using our website, you agree to the following Terms of Service. Please read them carefully before making a purchase or using any of our services. These terms are designed to ensure a safe, reliable, and enjoyable shopping experience.
These Terms of Service ("Terms") govern your use of the SOLEMATE website, including browsing, purchasing products, and using any of our related services. By accessing and using our website, you agree to be bound by these Terms. If you do not agree with these terms, please do not use the website.
At SOLEMATE, we offer a wide variety of high-quality footwear for different tastes, needs, and occasions. We strive to ensure all products listed on our website are accurate and available, but we cannot guarantee that items will always be in stock. In the event that an item is unavailable after an order is placed, we will notify you immediately and offer alternatives or a full refund.
Product Availability: If an item becomes out of stock, your order will be canceled, and a full refund will be issued.
To place an order, you must be at least 18 years old or have the consent of a parent or guardian. When you place an order, we will send you a confirmation email acknowledging that we have received your order. This is not an acceptance of your order, but simply a confirmation of receipt.
Order Confirmation: Your order will be accepted once we process and ship the items.
We accept payments via major credit cards, debit cards, and PayPal. All transactions are processed securely.
SOLEMATE strives to process and ship all orders in a timely manner. Our standard processing time is 7-10 business days. Once your order has been shipped, we will send you a tracking number via email so you can track your package’s status.
Shipping Time: Orders typically take 7-10 business days to process and ship. Delivery times may vary depending on the destination and the shipping method chosen.
Shipping Fees: Shipping costs are calculated at checkout based on your shipping location and the delivery method selected.
At SOLEMATE, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the item(s) within 7-10 days of receiving your order, provided the following conditions are met:
Return Conditions:
Items must be in new, unworn, and unwashed condition with all original tags and packaging intact.
Footwear must not show signs of wear and should be returned in the original shoe box.
Sale items or items purchased with discounts are non-returnable unless they are defective.
How to Return: Please contact our customer service team at [email protected]
Refunds: Once we receive your returned item(s) and inspect them, we will issue a refund to your original payment method. Please note that shipping costs are non-refundable and return shipping costs are the responsibility of the customer unless the item is defective.
If you need assistance or have questions regarding your order, product inquiries, or returns, please contact our customer service team:
Email: [email protected]
Our team will get back to you within 1-2 business days.
SOLEMATE will not be liable for any damages, losses, or costs arising from your use of the website or products purchased, except for damages caused by our own negligence or fraud. We are not responsible for indirect, incidental, or consequential damages, including lost profits, loss of data, or business interruptions.
All content on the SOLEMATE website, including text, images, logos, designs, and graphics, is the property of SOLEMATE and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited.
Your privacy is important to us. For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
SOLEMATE reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the revised date. We encourage you to review these terms periodically for any updates.
These Terms of Service will be governed by and construed in accordance with the laws of the jurisdiction in which SOLEMATE operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that region.
If you have any questions or concerns about these Terms of Service or need assistance, please contact us:
Email: [email protected]
