Return Policy

Thank you for shopping with SOLEMATE! We hope you love your purchase, but if you’re not completely satisfied, we offer a straightforward return policy to make the process as easy as possible. Please review the following guidelines for returning items:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Window: Returns must be initiated within 3-7 days of receiving your order.

• Condition of Items: Items must be unused, unworn, and in original condition, with all tags, labels, and packaging intact.

• Shoes: The shoes must not show any signs of wear. The original shoebox must also be included in the return.

• Exclusions: Some items, such as sale items, or items purchased with a discount, may be non-returnable unless they are defective.

2. How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] within the 3-7 day return window to request a return authorization (RA) number.

2. Return Authorization: Once your return is approved, we will send you an RA number and return instructions.

3. Pack the Item: Ensure the item is securely packed in the original packaging, including all tags, labels, and the shoebox (for footwear).

4. Ship the Item: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your items.

3. Refund Process

Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Refunds will be issued for the purchase price of the item, excluding any original shipping fees.

• Processing Time: Refunds will be processed within 5-7 business days after we receive and approve your return.

• Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend placing a new order for the replacement item(s) and returning the original item for a refund. This helps ensure that the replacement item is available immediately.

5. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us within 3 days of receiving your order. We will provide you with a prepaid return label and offer you a full refund or an exchange, depending on your preference.

6. Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

• Socks, hosiery, and intimate apparel

• Items that have been worn, used, or altered in any way

7. Contact Information

If you have any questions or need assistance with a return, please contact our customer service team at:

• Email: [email protected]

We are here to assist you and ensure that your shopping experience with SOLEMATE is hassle-free.