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Thank you for choosing SOLEMATE! We are dedicated to providing you with fast and secure shipping services to ensure you receive your desired shoes as quickly as possible. Please read the following shipping policy to understand our shipping process and terms.
All orders will be processed and shipped within 7-10 business days. Our team will do everything possible to ensure each order is delivered within the specified time frame. Please note that shipping times may vary depending on the destination, seasonal factors, and the selected shipping method.
We offer various shipping options, including standard and expedited shipping. You can select the shipping method that best suits your needs during checkout. All orders will be shipped via reliable logistics services, and tracking information will be provided.
Shipping costs will be calculated at checkout based on your shipping address and the shipping method selected. You can view the shipping fees and available shipping options during the checkout process.
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package’s status in real-time and stay updated on the shipping progress.
We offer international shipping services to multiple countries and regions. International shipping may take longer than domestic shipping, depending on the destination and local postal services. If you have any questions regarding international shipping, please feel free to contact customer support.
All orders will be processed and shipped within 7-10 business days. Processing includes order confirmation, packaging, and preparation for shipment. Once shipped, you will receive a confirmation email containing tracking information.
If your package is delayed, damaged, or lost during transit, please contact our customer support team as soon as possible. We will work hard to resolve any shipping issues for you.
Please ensure that the shipping address you provide during checkout is accurate. Incorrect address information may result in delays in delivery, and we will not be responsible for such issues. If you need to change your address, please contact us as soon as possible.
Some shipping methods may require the recipient to sign for the package upon delivery. Please ensure that someone will be available to receive the package at the expected delivery time.
