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At SOLEMATE, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
We collect information that helps us provide the best shopping experience for you. This includes:
Personal Information: When you make a purchase or create an account, we may collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information.
Payment Information: We use secure payment processors to handle your payment details, which may include credit card numbers, PayPal account information, or other payment methods.
Device and Usage Information: We may collect non-personal information about your device, browser type, IP address, and how you interact with our website (e.g., pages visited, time spent on site). This helps us improve our website and services.
Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small files stored on your device.
We use the information we collect for the following purposes:
Order Processing: To process your orders, including verifying payment, fulfilling shipments, and providing customer service.
Customer Communication: To send you order confirmations, shipping updates, and promotional materials (if you opt in).
Improvement of Services: To analyze website usage, improve our products, and enhance user experience.
Marketing: To send you marketing communications, including emails and promotions, based on your preferences and previous interactions with our site.
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties to help us:
Process Payments: We use secure payment gateways like PayPal and credit card processors to handle transactions.
Fulfill Orders: We work with logistics companies to ship your orders.
Provide Customer Service: We may use third-party customer service tools to assist with support requests.
All third-party services we use are required to protect your personal data in accordance with this Privacy Policy.
We take the security of your personal information seriously. We implement industry-standard encryption and security measures to safeguard your data. While we strive to protect your information, no data transmission or storage method is 100% secure. We recommend that you use strong passwords and protect your account information.
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete data.
Deletion: You can request that we delete your personal information, subject to any legal obligations or ongoing business needs.
Opt-Out: You can opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at [email protected]
Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we discover that we have inadvertently collected information from a child under 18, we will delete it as soon as possible.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing them with any personal information.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be shown at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
